Paradise Hills and Protective Covenants *

Paradise Hills Lateral is the District’s largest, serving approximately 180 residences and 35 Fire Hydrants.

One of the primary purposes of the Paradise HOA is to maintain the Paradise Hills Lateral.

Paradise Hills HOA:  Paradise Hills Bylaws


 * Protective Covenants apply only to 72 Properties known as “The Ridges at Lookout Mountain”

  • 72 taps  in  “The Ridges at Lookout Mountain” have additional protective covenants that were established under the “Viewpoint Agreement”.
  • No irrigation systems, lawns or swimming pools are permitted.
  • Please click on the notice below about enforcement notice applicable to The Ridges (page 2) issued in 2012
  • Notice of Water Restrictions and Emergency Conservation Surcharge 2012

April 2016 Letter from the HOA regarding Pipeline Break in Paradise Hills

(published with permission by Board of Directors, PHHOA)

Dear Homeowners,

Last week there was a water line break in Paradise Hills.  This event prompted homeowners to contact the Paradise Hills Homeowners Association (PHHOA) Board with questions regarding how water line break occurrences are handled.  This letter provides information regarding Lookout Mountain Water District (LMWD or District) and the break that occurred in Paradise Hills last week.  For further information, please contact LMWD directly.

What happened last week?

On April 13, 2016, a 6” diameter lateral on Sunrise Drive unexpectedly developed a large leak due to a break in the pipe.  The water in the pipe is under high pressure and flooded both sides of the street creating a sink hole.  This portion of water line is 28 years old and due to the sinkhole it is difficult to determine the cause of the 18-20” lengthwise crack. The District lost an estimated 190,000 gallons of treated water over the approximate 4-hour period.

What to do when you see a leak or a break:

Contact LMWD at 303-526-2025 (District Office) or 303-688-7072 (24-Hour Answering Service for Operations Contractor, Treatment Technology).

During the call, please provide the following information:

  • Description of the concern: location, low water pressure, no water at the house, you can see a leak, you can see gushing water, etc.
  • Be sure to leave your address and phone number.  The Answering Service does not have a directory or a list of names and addresses to cross reference.

Please refer to the LMWD Frequently Asked Questions (FAQ):

What happens after you call?

The District or the Answering Service conveys your information to Treatment Technology, the District’s certified distribution system operator.  Based on the information provided and/or site assessment, Treatment Technology and/or the District will determine what action should be taken.  If the leak or break is determined to be significant, repairs will be arranged on an urgent basis and/or the water service will be shut-off (refer to LMWD Policies, Rules and Regulations, 5.2.3). Things like time of day, number of customers affected, amount of damage, access to a repair crew, etc. will be taken into consideration.

LMWD does not maintain its own crew and equipment for repairs and relies on contractors for repairs requiring excavation.  As such, there may be times when a crew is not available to respond immediately.  When an emergency crew is obtained, they must mobilize their equipment, complete emergency utility locates, and obtain a road permit from Jefferson County if necessary.  These efforts take time and coordination.

Working on the distribution system and turning water valves may only be done by certified personnel. Public water systems are protected by the Colorado Department of Public Health and Environment (CDPHE) regulations.  Specific procedures are taken to ensure that the water does not become contaminated and so that the distribution system is managed safely.

Every break or leak occurs under different circumstances.  Depending on the time of day, weather, or other variables, the break or leak may be difficult to find.  If it is dark outside, there is notable snow accumulation, or even if the leak is slow, the crew may have trouble locating it.  Breaks or leaks may have varying causes, related to shifting of ground, vehicle traffic, defects in the original construction, freezing, etc.

Does LMWD notify customers?

LMWD does not maintain a formal alert or notification system for unplanned outages.   Most water outages are caused by unplanned breaks.  Office staff will attempt to notify customers by phone calls or emails if it is practical to do so.  Planned water outages due to repairs or construction projects enable customers to be contacted in advance by mail and/or door hangers and/or email.

Who is responsible for which assets?

Homeowners                      are responsible for their service line.

PHHOA                              is responsible for the laterals and hydrants within the HOA. PHHOA is comprised of homeowners.

LMWD                                is responsible for the District mains and District hydrants.

Treatment Technology    LMWD contracts with Treatment Technology for after-hours emergency response as well as Operation of the raw water storage, treatment and distribution systems.

In the case of the break on Sunrise, LMWD coordinated the emergency repair.  However, because the lateral is the responsibility of the PHHOA, the PHHOA will be billed for the emergency repairs, currently estimated at a minimum of $17,000.

Thank you,

The PHHOA Board