Water Outage Update – 7/7/2020

July 7, 2020 by  

Good afternoon everyone,

During the flushing this morning, the PRVs were causing problems, apparently due to debris being flushed down the line, which can get deposited in the valves and cause them to behave improperly, which resulted in loss of water for some customers.

Tomorrow we will be performing another flush while the PRV technician does some adjustments, to ensure that we get complete flow through the valves.  The water may be discolored and have some bubbling, spitting and pressure issues for a short while.

We apologize for the inconvenience.  The loss of water service during the flush, which was completed for today a few hours ago, was not planned, we were troubleshooting as quickly as possible when we got reports of problems, and we believe that we got the problem resolved.

However, a break just occurred on the main line, which is causing the current water loss and pressure issues being experienced by many customers.  It is being already being addressed and we hope to have normal service restored as quickly as possible.

Again, we apologize for the inconvenience.  We will update you as we have better information.


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