WATER QUALITY – FREQUENTLY ASKED QUESTIONS (FAQ)

October 31, 2018 by  
Filed under DISTRICT NEWS

Q: How will I know if my LMWD water is unsafe to drink or if there is a “boil order” ?

A:  How and when customers are notified about unsafe water is mandated by Federal and State laws, depending on type of contamination and possible health risk, so LMWD will follow those requirements.   We encourage you to read all correspondence from the District in a timely manner.  Notices can be included with your bill if the required notification meets the protocols for method of delivery and deadline for such notification.  These notices will describe what you should do and will help you determine if your health is at risk.  For example, if there were a serious health hazard, urgent public notices would be delivered in less than 24 hours by direct residential delivery.  It should be noted that boiling water cannot remove some types of contaminants, and could actually make the problem worse.  This is one of many reasons why it is important to read public notices if issued.

Q: How often is LMWD water tested?

A:  LMWD routinely monitors for many contaminants in your drinking water according to Federal and State laws.  An annual report summarizes testing and detections for each compliance period.   Violations and Formal Enforcement Actions, if any, are reported in each report.  We encourage customers to study the test standards and results, and to review related information from other independent sources. LMWD has reported many years of clean and safe water and this information can be found here:    https://www.lookoutmountainwaterdistrict.org/publications-and-records/drinking-water-quality-reports/

Q:   What about my water quality prior to the treatment process?

A:  A Source Water Assessment and Protection (SWAP) report provides a screening-level evaluation of potential contamination that could occur to source water, available from the State.  We use this and similar information to evaluate the need to improve our current water treatment capabilities and prepare for future contamination threats.

Q:  What should I do if I am unsure about something posted on social media or that I heard from my neighbor about my LMWD water quality?      

A. Check your most recent correspondence from LMWD.  In case you overlooked a notification provided to you, you can check for recently posted notices and newsletters on this website.  Call or email the office to see if you missed an important recent notification LMWD does not currently use social media platforms for official correspondence.

Q: What is LMWD doing about the recent “TTHM MCL” results? 

A Professional Engineer (P.E.) has evaluated and made recommendations to modify treatment and operating procedures with the water system; these changes are expected to reduce the likelihood that the Maximum Contaminant Level (MCL) will be exceeded.  Some changes have already been made, but addtional steps are planned.  the full implementation timeline is not currently known, but is estimated at 12 to 16 months (possibly longer if construction is necessary).

 

 

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