WATER QUALITY – FREQUENTLY ASKED QUESTIONS (FAQ)

October 31, 2018 by  
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Q: How will I know if my LMWD water is unsafe to drink or if there is a “boil order” ?

A:  How and when customers are notified about unsafe water is mandated by Federal and State laws, depending on type of contamination and possible health risk, so LMWD will follow those requirements.   We encourage you to read all correspondence from the District in a timely manner.  Notices can be included with your bill if the required notification meets the protocols for method of delivery and deadline for such notification.  These notices will describe what you should do and will help you determine if your health is at risk.  For example, if there were a serious health hazard, urgent public notices would be delivered in less than 24 hours by direct residential delivery.  It should be noted that boiling water cannot remove many types of contaminants, and could actually make the problem worse.  This is one of many reasons why it is important to read public notices if issued.

Q: How often is LMWD water tested?

A:  LMWD routinely monitors for many contaminants in your drinking water according to Federal and State laws.  An annual report summarizes testing and detections for each compliance period.   Violations and Formal Enforcement Actions, if any, are reported in each report.  We encourage customers to study the test standards and results, and to review related information from other independent sources. LMWD has reported many years of clean and safe water and this information can be found here:    https://www.lookoutmountainwaterdistrict.org/publications-and-records/drinking-water-quality-reports/

Q:   What about my water quality prior to the treatment process?

A:  A Source Water Assessment and Protection (SWAP) report provides a screening-level evaluation of potential contamination that could occur to source water, available from the State.  We use this and similar information to evaluate the need to improve our current water treatment capabilities and prepare for future contamination threats.

Q:  What should I do if I am unsure about something posted on social media or that I heard from my neighbor about my LMWD water quality?      

S Check your most recent correspondence from LMWD

S In case you overlooked a notification provided to you, you can check for recently posted notices at https://www.lookoutmountainwaterdistrict.org/category/news/

S Call or email the office to see if you missed an important recent notification LMWD does not currently use social media platforms for official correspondence

 

Q: What is LMWD doing about the recent “TTHM MCL” results? 

1) A Professional Engineer (P.E.) will evaluate and make recommendations to modify the treatment procedures, or distribution system, or both to reduce the likelihood that the Maximum Contaminant Level (MCL) will be exceeded once the plan is implemented.  Implementation timeline is not currently known, but is estimated at 12 to 16 months (possibly longer if construction is necessary).

2) Compliance testing will be done for the next quarter. Since this test calculates on a running average, even if the actual sample result is better (i.e. lower than the MCL), the 12 month average may exceed the MCL.  Notifications will be issued accordingly.

The recent notice included this information:  Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidneys, or central nervous systems, and may have an increased risk of getting cancer.  You do not need to boil your water, use bottled water, or take other actions.  If you have an infant, severely compromised immune system, are pregnant, or are elderly, you may be at increased risk and should seek advice from your doctor about drinking this water. General guidelines on ways to lessen the risk of infection by bacteria and other disease-causing organisms are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791.

 

Emergency Outage 10/18-10/20/2018

October 20, 2018 by  
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Notice of Water Outage

due to unplanned repair needed starting 7 pm Thursday, October 18th.

A main break located inside the “buffalo tunnel” under I-70 was found and water had to be shut down so assessment and repairs could begin Friday morning, October 19th.  As always, LMWD will do its best to reduce service interruptions to you, the customer*.  Unfortunately, it is not always possible to avoid service interruptions given our pipeline ages, conditions and locations.

As of 10 p.m. October 18th,  temporary water was delivered via a connection from Genesee Water & Sanitation District (GWSD) and does not provide enough pressure for fire flows or to reach all residents.

PLEASE PLAN ON INTERMITTENT or LONG WATER OUTAGES, PRESSURE VARIATIONS, BUBBLES, CLOUDY OR DISCOLORED WATER. *Customers and fire hydrants to the west of Chief Hosa will not be affected by this water outage.

HOW MUCH AND HOW LONG YOUR SERVICE IS AFFECTED WILL DEPEND ON YOUR SERVICE LOCATION RELATIVE TO THE LOCATION OF THE REPAIR AND THE TEMPORARY WATER SUPPLY.

An unrelated break was reported in Paradise Hills on Sunrise Drive at about 2 pm on October 19th.  Paradise Hills HOA is working on this break, please contact the HOA representatives for updates.

 

If you would like email notifications about this upcoming outage and are not already on our list, please write sfletcher@blacklockintegrated.services or call 303-526-2025 x101.

Outages, Disruptions, Pressure Variations, and Particulates in water or relating to water service

October 11, 2018 by  
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  1. During this calendar year, the distribution system has required more unplanned and planned repairs and upgrades than in recent years. There have been main repairs as well as several private Lateral pipeline breaks requiring repairs.
  2. Most repairs, whether on the main or on a private Lateral, result in low pressure or water outages. This is due to construction activities including excavation, repair or replacement of lines, and the restriction or prevention of water flow to parts of the District during these activities.
  3. Staff attempts to minimize outages and discoloration. Staff also attempts to estimate the length of time each outage may start and end.  Obviously, this is difficult to do with precision for any specific service location, due to many factors and circumstances.
  4. During or after a repair, some locations may experience cloudiness, discoloration or pressure variations, due to air being introduced into the lines and sediment disturbances. Under normal circumstances following a repair, the water is clean and safe.
    1. The introduction of air into the lines and the many pressure variations stirs up particulate inside the pipes and creates air bubbles, and this discoloration or cloudiness will be especially noticeable in locations with “dead ends” and may persist for several weeks.
    2. If you experience this discoloration, consider doing some watering, washing or cleaning, or otherwise run your hose which will help flush your service line.
  5. Consumers will be notified, according to notification protocol mandated by Colorado Department of Public Health and Environment (CDPHE) depending on the precise health risk, if the water becomes unsafe or unfit for consumption. During 2018, as in prior years, health and water safety procedures were followed during every repair.  Compliance testing is required by the CDPHE Water Quality Control Division and test results with explanations, are provided in the Annual Drinking Water Quality Reports (known as Consumer Confidence Report): http://www.lookoutmountainwaterdistrict.org/publications-and-records/drinking-water-quality-reports/
  6. The Board of Directors has reviewed recent requests for billing credits to consumers for needing to flush or for service disruptions: The Board confirmed that credits will not be granted, which allows LMWD to be consistent with precedent, and policies, as noted below.

POLICIES, RULES AND REGULATIONS (Excerpts)

3.1 Water Supply.

3.1.1 General.

The District will operate, maintain and improve components of the public water system which the District owns and will oversee operation of other components of the public water system which the District does not own, with the objective of providing a reliably safe, continuous and ample supply of water to its customers.

3.1.1.1 Interruption for Repairs or Improvements.

Whenever necessary, the District may temporarily suspend delivery of water to one or more customers for the purpose of making repairs or improvements to the system. Every effort shall be made in the case of non-emergency repairs to notify affected customers well in advance of any planned interruption. Interruptions of service shall not relieve customers from charges for service actually supplied, including any minimum charge which may apply.

3.1.1.2 Drought, Fire or Other Emergency.

In case of drought, fire or other emergency, the Board, at its discretion, may impose such temporary or seasonal water use restrictions as it deems necessary and prudent in the circumstances, and in so doing may grant preference to those classes of service which it deems most essential to the public welfare. Said restrictions may include regulation of the hours and time for irrigation or other nonessential water use.

3.1.1.3 District Not Liable for Shortages, Interruptions or Surges.

The District shall exercise reasonable diligence and care in regulating delivery of a safe, continuous and ample supply of water to customers, and further, to avoid shortages, interruptions, wide fluctuations in pressure and to minimize the presence of suspended particulate matter in the water. However, the District shall not be liable for said shortages, interruptions, pressure variations, or particulates, or for any injury, loss, or damage occasioned thereby, if same is due to causes or contingencies beyond the control of the District, including accidents, equipment failures, or acts of God. Tap owners and customers shall hold the District harmless and indemnify the District against all claims and liability for injury to persons or damage to property when such damage or injury results from or is occasioned by the tap’s service connection, unless said damage or injury is caused by the negligence or wrongful acts of a District agent or employee.

2018 Memo re Outages&Discoloration